Privacy Policy

This Privacy Policy explains how Clear Island (referred to in this document as "we", "us", or "our") collects, uses, stores, and protects personal information submitted through the enquiry and lead registration form on this website.

We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act.

Please read this policy carefully before submitting your details through our registration form.

1. Who We Are

Clear Island is a luxury residential and mixed-use development. We are the entity responsible for the personal information we collect through this website.

If you have any questions about this policy or how your personal information is handled, please contact our Privacy Officer at:

Privacy Officer: Clear Island
Email: enquire@clearisland.com.au
Address: Level 6, 10 Eagle Street
Brisbane, Queensland, 4000

2. What Information We Collect

When you register your interest through our lead capture form, we may collect the following personal information:

• Your name
• Your email address
• Your telephone number (if provided)
• Your postcode or geographic location
• Your age bracket (as selected from the options provided)
• Your interest type, for example whether you are considering the development as a place to live or are interested in commercial or investment opportunities
• Your primary area of interest in the development, for example the natural environment, location, active lifestyle, or medical and wellness facilities
• Any additional information you choose to provide in free-text fields

We collect this information directly from you when you submit the registration form on this website. We do not collect sensitive information (as defined under the Privacy Act 1988) through this form. Please do not submit sensitive information such as health information, racial or ethnic origin, or financial account details.

3. Data Storage and Security

The personal information we collect is stored digitally on secure servers hosted by third-party cloud service providers located in Australia. We use commercially reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, modification, or disclosure. Please be aware that no method of electronic storage is 100% secure, and we cannot guarantee absolute security. Hard copy records, if any, are kept in locked, secure access-controlled environments

4. How We Use Your Personal Information

We collect and use your personal information for the following primary purposes:

• To respond to your enquiry and provide you with information about Clear Island relevant to your stated interests
• To send you a sequence of follow-up communications about the development, including updates, event invitations, and tailored content based on your preferences
• To personalise the communications we send you based on the profile information you share, such as your interest type and primary area of appeal
• To understand the geographic reach of interest in Clear Island and analyse enquirer demographics in aggregate
• To manage our relationship with you as a prospective resident, investor, or commercial partner
• To comply with our legal and regulatory obligations

5. Direct Marketing

By submitting the registration form on this website, you consent to receiving direct marketing communications from us about Clear Island. Each marketing communication we send will include a clear and functional unsubscribe facility.

You may opt out of receiving direct marketing from us at any time by:

• Using the unsubscribe link included in any email we send
• Contacting us directly using the details in Section 1

We will action all opt-out requests promptly and at no cost to you

6. Disclosure of Personal Information

We take care to limit the disclosure of your personal information. We may disclose your information to the following categories of third party:

• Our email marketing platform provider, which handles data on our behalf
• Our CRM (customer relationship management) software provider
• Professional advisers such as legal, financial, or marketing consultants, where necessary and under appropriate confidentiality obligations
• Government agencies or law enforcement bodies where disclosure is required or authorised by law

We do not sell your personal information to any third party. We do not disclose your personal information to other organisations for their own marketing purposes without your consent.

We will take reasonable steps to ensure that any third party to whom we disclose personal information is bound by obligations that are consistent with the Australian Privacy Principles.

7. Overseas Disclosure

Some of our third-party service providers, including email marketing and CRM platforms, may be based outside Australia. Before disclosing personal information to an overseas recipient, we will take reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to that information, in accordance with Australian Privacy Principle 8.

By submitting your information through this website, you consent that we may disclose your personal information to overseas recipients as described above.

8. How Long We Retain Your Information

We will retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, or as required or permitted by Australian law.

You may request that we delete your personal information at any time, subject to any legal obligations that require us to retain certain records.

9. Access and Correction

Under the Privacy Act 1988, you have the right to access the personal information we hold about you and to request that we correct any information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

To make an access or correction request, please contact our Privacy Officer using the details in Section 1. We will respond to your request within 30 days. In some circumstances we may decline your request, and if we do we will tell you why in writing.

We do not charge a fee for making an access or correction request, but we may charge a reasonable fee to cover the cost of providing access to information in certain circumstances.

10. Complaints

If you believe we have breached the Australian Privacy Principles or otherwise mishandled your personal information, you have the right to make a complaint. Please contact our Privacy Officer in the first instance using the details in Section 1. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992

11. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and to collect aggregate analytics data about how visitors use the site. We do not use tracking technologies to identify you personally without your consent.

A separate Cookie Policy is available on this website. By continuing to use the site you acknowledge our use of cookies as described in that policy.

12. Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure, consistent with our obligations under Australian Privacy Principle 11.

These steps include secure data storage, access controls, and the use of reputable third-party platforms with appropriate security measures in place. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of information transmitted to us electronically.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The current version will always be available on this website, with the effective date noted at the top of this document. We encourage you to review this policy periodically.